Shipping Policies 

What is the process for standard shipping and delivery? 

We ship via either UPS or USPS for standard ground shipping. Delivery generally takes 5-7 business days.
​As most of our items are made to order, please allow 7-14 business days before we ship. If an item is back-ordered, we will contact you regarding the expected delivery time.

Is insurance included in shipping?

Insurance is not included in our standard shipping. However, you can choose to add insurance during the checkout process in our Online Store.

Do you ship internationally? 

​International packages are typically shipped via USPS, with the option for UPS at an additional fee. Insurance is not automatically included and must be selected during checkout. Import duties and taxes are the responsibility of the customer and vary by location. Estimated delivery time is 6 to 12 business days, excluding customs processing. To ensure timely delivery, we require a phone number and email address for all international orders.

What if I need my tack by a certain date?

If you require your item by a specific date, please reach out to us via email at [email protected]. We offer expedited shipping options, including 3-day, 2-day, or Overnight, for an additional charge. Feel free to discuss your specific needs with us through email.

Can I send in my tack for repairs?

Yes, we accept tack for repairs. To initiate the repair process, please fill out the provided repair form Here

Can I return or exchange my tack? 

Return or exchange of any purchase requires prior approval within 14 days of receipt of your item. We will exchange your item for only the additional shipping charges.  We will accept the return of your item if it is in new and unused condition with tags attached. It will be inspected upon receipt of the item. If the item was a custom order please email us and we will chat about it.